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  1. How Can I See What Information You Hold On Me?

You can write to us on

  1. How Do I Opt Out Of Marketing?

You can also opt out of email marketing by clicking the unsubscribe link at the bottom of our emails. For any other marketing communication, please write to us on

  1. How Long Do You Hold My Information For?

We generally hold information for 5 years.

  1. How Do I Update My Information?

You can update it at any time via your online account at

  1. Do I Need To Register In Order To Place An Order?

We recommend that all our customers register with us, to get the best service and offers available.

Being a registered user, one can avail several benefits that are favorable:

  • Updates on what is the latest in store.
  • Save your address and view order status.
  • Make and manage your returns and exchange from your account
  • Save shipping details.
  • Get special promotional codes/reward points.
  • You will be able to add product to your wish list for viewing them later. We may also send you updates and offers on your wish listed items.
  1. How Do I Register?

You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart.

  1. I Forgot My Password. How Do I Change It?

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.

  1. How Can I Change My Personal Details Or Shipping Address?

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

  1. How Do I Purchase An Item Or Several Items From Alviya?

Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping bag and proceed to checkout. An email and text message will be send to your email address and phone number to verify that you have purchased a product from Alviya.

  1. What Size Should I Order?

The size conversion chart that is available on each product page will solve your sizing queries. If you have detailed questions about the sizing of a particular product, you can contact us at

  1. I Liked An Outfit At An Alviya Store But It Is Not Available Online. How Do I Purchase It?

Please send an email regarding the garment that you are keen on purchasing at and we will respond within 24 hours. Our customer care team will get in touch with you, if the product is still available

  1. Are The Colors Shown On The Website Accurate To The Garments?

We strive to try and display the colors of the garment as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that sight variations may occur in hand embroidered items.

  1. Can I Place An Order For An Item That Is Out Of Stock?

For a sold out item, select the size of your choice and send us a request with your details and we will get back to you once the product is available

  1. How Do I Know If My Order Has Been Placed?

Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.

  1. How Do I Track My Order?

Once you have placed an order, we will send you a tracking number /AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

  1. Can I Cancel My Order Once It Has Been Placed?

You can cancel your order only within 24 hours of placing the order. We do not provide refunds for any products once sold.

  1. I Haven’t Received All Items That I Have Purchased. When Will It Be Delivered?

If you have purchased multiple items, there is a fair chance that the items will get dispatched on separate days. You may get in touch with us over email or phone for clarification.

  1. How Long Will It Take To Receive My Order?

An estimated delivery time for each product is mentioned on the product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by statutory govt requirements. However, once you have placed your order, we can give you information on the tracking of your items by simply clicking on ‘Track my orders’ on the ‘My Account page’. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

  1. Do I Need To Sign For My Order Upon Delivery?

Due to the value of the goods we sell, we request to place your signature against your order once the items has been delivered successfully to your address.

  1. What Are The Payment Methods You Accept?

We accept Visa, MasterCard, American Express and Maestro credit and debit cards. Cash on Delivery (COD) and Net Banking are other payment options. We also accept PayTm as a payment method.

  1. When Will I Be Charged?

If you pay by credit or debit cards, you will be charged immediately after your order is placed successfully.

  1. Is It Safe To Use My Credit Card?

Alviya accepts credit card payments through a secure online server, as we realize the importance of the security of your details.

  1. What Kind Of Packaging Will My Order Be Shipped In?

All merchandise from Alviya will be signed, sealed and delivered in a box that will ensure that your product will reach safely to its destination without any damage.

  1. What Is The Returns And Exchanges Policy At Alviya For India?

We accept returns within 10 days after you have received your product. Please visit our Returns & Exchange page for more details.

  1. How Do I Return Or Exchange A Product?

Visit the ‘My Orders’ page, you will be able to view a list of your past purchase items. Select the item you would like to return and click on the option that will be listed below as ‘Return an Item’. Click to proceed. Please note that items can be returned only within 10 days from date of purchase.

  1. I Have Returned An Item. When Will I See The Credit In My Refund?

Once you have retuned an item, Alviya will be running through an inspection of the garment. If in the case there has been any kind of damage been caused or if it is soiled, we will not be able to accept the return. However, if the garment is devoid of any damages, we will provide you with the amount paid for the garment in the form of store credit.

  1. My Item Has Arrived Damaged Or Incorrect. What Do I Do?

If we have made a mistake from our end by sending you an incorrect item, garment size or damaged item, please send us an email at with a photograph of the garment. We will return it to you with the correct item/ garment size.

  1. Still Have A Query?

Didn’t find an answer to a query that you were looking for? Kindly email at and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 9971600358 from Monday-Saturday (10am-6pm IST).